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What kind
of help can you receive?
- Addressing
your child's behavioral problems
- Stratagies
for being a better parent
- Anger
management
- Effective
family communication
- Language
and acculturation issues
- Information
about community resources, health
care and social services
- Emotional
support
- Parent
education classes and support groups
- Drug and
alcohol problems
What are
the roles of the Hotline workers?
- Sympathetic
Listener
- Counselor
- Advocate
- Educator
- Facilitator
Who
are the Collaborating Agencies?
- APA Family Support Services
- Asian
Women Shelter
- Cambodian
Family Services of San Francisco
- Department
of Public Health
- Family
Services Agency of San Francisco (Talk Line)
- Lao Seri
Association
- Office
of Samoan Affairs
- San Francisco
Aids Foundation
- School
of Nursing, San Francisco State University
- Support
for Families and Children with Disabilities
- The Vietnamese
Community Health Promotion Project
Interested
in being a Hotline Volunteer?
Please contact Amy Yu at (415) 206-5450,
apa@apasfgh.org
or
fill out our ON-LINE
APPLICATION.
Hotline
Success Stories...
The
names of the people have been changed to protect the confidentiality of
the clients.
A
Family Struggles with a Daughter's Multiple Suicide Attempts...
Mr. Lee, a Chinese father called the hotline because his 16-year-old daughter
has a history of suicide attempts and behavioral problems. Previously
hospitalized and treated by a psychiatrist, she refused to cooperate during
the treatments. Unable to attend regular school, she is now home schooled
but remains uncooperative with her parents. Together, Mr. Lee and the
volunteer discussed parenting styles and strategies. Discovering that
Mr. and Mrs. Lee were afraid of their daughter and gave in easily to her
demands, the volunteer recommended parenting education classes and family
counseling. Reluctant to consider family counseling because it had not
been helpful in the past, Mr. Lee agreed to try again with his wife even
if their daughter refused to attend. After receiving the referrals for
family therapists, he said emotionally he felt better.
An
Abusive Mother-in-Law...
Lao Ming, a monolingual Chinese woman, called the hotline because her
husband was not protecting her from her physically abusive mother-in-law
whose attacks had escalated to cause a head injury that sent the client
to the hospital. Lao needed help to pay for the medical bills from her
injuries and was desperate to get help. The hotline volunteer counseled
her on domestic violence and referred her to the Asian Women's Shelter,
to San Francisco Neighborhood Legal Assistance Foundation and Nihonmachi
Legal Services.
His
Suicide Would Have Orphaned His Children...
Trong, a Cambodian man, called the hotline because he felt suicidal. He
has two young children to care for and had been arguing a great deal with
his girlfriend. He felt overwhelmed and hopeless about his responsibilities
and his life, but he did not have an immediate plan to kill himself. Addressing
the client's stability and safety, the volunteer recommend counseling,
followed up with Trong and involved the hotline coordinator. Trong trusted
the service enough to follow the advice and received counseling and help.
When
Help is Given, A Life is Returned...
Mrs. Buenoventura, a 40-year-old Filipina immigrant with three children,
called the Hotline during the pregnancy of her third child because she
had felt suicidal for some months. She had problems in her marriage and
with her in-laws, difficulties in adjusting to a new culture, hardships
in child care responsibilities, and financial instability. Mrs. Buenoventura
was very depressed, confused and cried almost constantly with the hotline
volunteer who provided supportive counseling, information and referral
services on child care and mental health services. Mrs. Buenoventura recovered
from her emotional and psychological issues. She reported that she felt
better and denied any new suicidal thoughts. She has cooperated with her
medical care and her baby's follow-up care. Although she still reported
on-going marital conflict, she continues to live with her husband and
is capable of dealing with her personal and parental concerns.
Families
Learn To Respect Each Other...
Mrs. Chow, a Chinese mother, called the hotline about her 21-year-old
daughter because she was very concerned about her daughter's social skills
and relationships with others. Her daughter is very shy and stays in her
room all day, avoiding all interactions even with relatives. She has no
friends, does not go out with her siblings or help her mother around the
house. Neither mother nor daughter can give any reason for the girl's
behavior that prevents the girl from having a normal life. They came to
APA for counseling, but it was very clear that although Mrs. Chow was
very concerned for her daughter's welfare, she did not respect her daughter's
opinions. Counseling helped Mrs. Chow understand that her behavior was
not helping her daughter. She worked to improve her relationship with
her daughter.
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